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Urgent help needed!


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#1 akop

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Posted 16 April 2013 - 12:05 PM

Hi,

 

Well my previous topic didn't receive any attention from support team. Here I try again.

 

I purchased the program twice(!). The first one from kopchinskiy@gmail.com. For reasons unknown to me (win 8, x64 ?) it doesn't work. When I try to start in it gives me a message "Cannot start the program due to the following error: The database file is an unknown type". That's it, whatever I do it won't start. :(

 

I created another account on my laptop and downloaded/purchased the program from that account using different email (akop@mail.tuwien.ac.at). There is started alright. But I want it here, on my main account where it doesn't work. Can anybody help me with this, please?

 

Thank you for any help!

 

I'm going to send an email to support too.

Regards,

Alexey



#2 Chris

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Posted 18 April 2013 - 01:35 AM

Were you the one who emailed me just a couple of days ago about this? If not, please open an Explorer window. Then type %appdata% in the address bar and press Enter. This will take you to your main application data folder. In that folder you will see a file called DueToday.db. That's the file that's the problem.

 

You can either delete or rename that file (to something like DueToday.old). Then, try restarting Due Today. That will allow the program to start back up. Then, if you don't mind, would you please send me a copy of the file? I'd like to analyze it and see what caused it to get so corrupted.



#3 elzingav

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Posted 28 August 2013 - 02:27 PM

I had the same problem today and this fixed it.  Thanks.






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